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What You Need to Know Before You Use indotigel

These terms set out how your account works, what data we hold, and where our service is available under local law. Access depends on local law and is available only in eligible regions — read this page before you open an account.

Account terms apply at registrationData handled per policyEligibility depends on local lawDANA, OVO, GoPay payment conditions applyContact us to request changes
indotigel What You Need to Know Before You Use indotigel
CONTACT AND HELP

How to Reach Us About Legal or Account Matters

If you have questions about these terms, want to request a data correction, or need to flag an account security issue, our support team handles all of that. Reach us through the channels below — keep your account reference ready so we can pull up your record quickly.

Live Chat Open the chat widget from any page on indotigel. Describe your legal or account query and a support agent will pick it up directly — no waiting on hold.
Email Support Send your request to our support address found in the account help section. Include your registered wallet — DANA, OVO, or GoPay — so we can locate your account fast.
Account Help Centre The help centre inside your account settings lists step-by-step paths for data requests, wallet unlinking, and policy queries without needing to contact support directly.
DATA AND SECURITY

How We Protect Your Account and Handle Your Data

Account security and data integrity are not afterthoughts here — they are built into the payment verification steps you go through every time you deposit or withdraw via DANA, OVO, or GoPay. Here is what that looks like in practice.

Data Retention

We keep account and transaction records for as long as your account is active and for a period after closure as required by our operational obligations. You may request a summary of what we hold.

Cookie Use

Cookies track session state and login status. We do not use cookies to build advertising profiles. You can clear cookies from your browser settings at any time without losing your account.

Account Security Steps

Login is protected by OTP verification sent to your registered contact. If you suspect unauthorised access, notify us immediately via live chat — we can lock the account within the same session.

Requesting Changes

To correct account data, unlink a wallet like OVO or GoPay, or close your account, submit a written request through live chat or email. We aim to confirm receipt and action within a reasonable period.

Legal Terms — Questions We Get Asked

These are the questions we hear most from people reviewing our terms before they open an account or make a first deposit.

Access depends on local law and is available only where local law in your region permits it. You are responsible for checking whether use is allowed where you are located.

We collect the name, contact details, and wallet identifiers — such as your DANA, OVO, or GoPay account reference — that you submit during registration and subsequent transactions.

Yes. Send a request through live chat or email with your account reference. We will confirm what data we hold and action any factual corrections within a reasonable period.

We retain transaction and identity records for a period after closure as required by our operational obligations. After that retention window, records are removed from active systems.

We update these terms when our operations change. The current version is always published here. Continuing to use your account after an update means you accept the revised terms.

We do not sell your personal data. Wallet transactions go through DANA, OVO, or GoPay rails — those providers have their own terms which apply to the transaction on their side.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.