Reference

What You Agree To When You Use indotigel

These terms set out the rules that apply when you open an account and use our lobby, including how deposits via DANA, OVO, and GoPay are handled and what we expect from you in return.

Account eligibility applies where local law permitsDANA, OVO, GoPay coveredTerms apply to all lobby accessUpdates notified via accountContact support for any disputes
indotigel What You Agree To When You Use indotigel
TERMS CONTACT PATHS

Reach Us About Any Terms Question

If something in these terms isn't clear, or you want to dispute a decision made under them, our support team is the right place to start. You can reach us through live chat inside your account, by email, or via our social channels. We aim to respond to terms-related queries with a clear, written answer so you have a record of it.

Team online

Live Chat

Open your account dashboard and tap the chat icon to connect with our support team directly about any terms or account question you have.

Email Support

Send a detailed message to our support address for written correspondence. Useful when you need a formal record of a terms clarification or dispute.

Social Channels

Reach us through our official social pages for quicker acknowledgement. We'll direct complex terms queries to the right team for a proper written reply.

HOW WE HANDLE THIS

Account Security and Terms Enforcement

These terms exist to keep your account and our platform operating fairly. Here is how we handle the key areas covered by them — from data and cookies through to account security and how you request a change.

Data and Cookies

We collect only what we need to run your account and process payments. Cookie data helps us keep your session active across DANA, OVO, and GoPay deposit flows.

Account Security

Your account is protected by a password and OTP verification on login. If you notice any access you don't recognise, contact support immediately so we can lock the account.

Data Retention

We retain transaction records and account data for the period required under applicable local law. You can request a copy of your data by contacting support with your registered details.

Requesting Changes

To update personal details, request account closure, or dispute a transaction record, submit a written request through live chat or email. We'll confirm receipt and next steps.

Common Questions About These Terms

These are the questions we get most often about our terms and conditions. If yours isn't here, open a chat from your account and we'll give you a written answer.

They apply from the moment you create an account and continue for as long as your account remains open, including any period when it is suspended.

You may close your account before the update takes effect. Continuing to use the lobby after the update date means you accept the revised version.

Yes. Our terms govern how we process those payments on our side. The terms of your DANA, OVO, or GoPay account also apply independently.

Yes. Contact support via live chat or email with your registered account details. We'll process your request in line with applicable local data rules.

Contact support immediately through live chat. We can suspend account access while we investigate and help you reset your credentials securely.

Yes. Access to our lobby and all features within it depends on local law and is available only in eligible regions where use is permitted.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.